Terms and Conditions

These conditions explain your rights, obligations, and responsibilities and those of “The Homemover Specialist Limited”. A contract is a two-way arrangement and it is important that everyone knows where he or she stands. Where we use the word “you” or “your” it means the customer, “we”, “us” “our” or “THS” means “The Homemover Specialist Limited”. These conditions can only be changed or amended by our joint written agreement.

1. General

a) These Terms and Conditions will be governed by and constructed in accordance with English law, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

b) The information contained in any report or proposal provided by THS is for the attention of the addressed only. Please do not copy it or use it for any purposes other than in your negotiations or relationship with THS, or disclose its contents to any other person other than your immediate family.

c) Prior to any work being undertaken by any employee, or representative, of THS, you must have read and signed a copy these Terms and Conditions.

d) We reserve the right to change these Terms and Conditions at any time by giving you 14 days written notice but acknowledge your entitlement to terminate the contract forthwith in such circumstances without prejudice to all existing commitments on both sides going forward.

2. Contacting THS

a) Office address: Sandpit Hall, Sandpit Hall Road, Chobham, Surrey GU24 8HA

b) Contact: Meirion Shaw

c) Telephone: 01483 255895

d) Email: hello@thehomemover.co.uk

e) Company Registration No: 7948132 Registered Office: Salisbury House, 20 Queens Road, Weybridge Surrey KT13 9XE

3. Our Quotation

a) Our quotation is a fixed price. It does not include additional fees for services or goods to other companies. We may change the price or make additional charges if any of the following have not been taken into account when preparing the quotation and confirmed by us in writing:

b) You do not accept it in writing within 28 days

c) By your delay, the work is not carried out or completed within three months

d) You require additional services or time to be spent managing your relocation. In this case, additional fees will be agreed with you prior to commencing extra work and added to your total invoice.

e) There are delays or events outside our reasonable control.

f) In all these circumstances, you will pay the adjusted charges subject to these being notified to you in writing where possible.

4. Fees

a) Prior to the commencement of any work, the scope of the project will be agreed together with fees relating thereto. The client’s approval (written or oral) will constitute an agreement between us. Should the client extend or amend the scope of the work, THS reserve the right to charge additional fees on a quantum meruit basis and in accordance with the charging provisions of clause 5.

b) Once instructions are received for a particular service, THS will provide this service and will charge accordingly whether or not accompanied viewings are undertaken or whether a property to buy or rent is found or a place taken in a recommended school.

c) Specialist fees, where incurred will be charged at cost and must be paid for in full immediately. All THS fees, are for payment in full within 14 days of our invoice.

d) If you fail to make a payment, we shall be entitled to suspend all work for you, to charge any due amounts at the statutory rate of 8% above the Bank of England base rate.

e) We would prefer to receive payment directly into our bank account: The Homemover Specialist Ltd HSBC Sort Code: 40 43 50 Account number: 61445375. You are still more than welcome to pay us by other means, but direct payment in this way saves time and administrative costs.

f) Prices may be subject to change, according to the needs of the individual the complexities of the process undertaken and the amount of time required.

5. Cancellation / Postponement Charges

If you postpone or cancel this contract, we may charge according to the number of hours of work that have already been completed. Fees will be charged on all the work commenced, with a daily fee of £1000 or £200 per hour of work completed. This will be agreed in writing at the time.

5. Sub-Contract Rights

We reserve the right to sub-contract some or all of the work. If we subcontract, then these conditions will still apply. If it is necessary, then we will gain your agreement first and will introduce the new Homemove Planner to you.

7. Provision of Services

a) The employees, agents and sub-contractors acting on behalf of THS will conduct themselves at all times with integrity, professionalism and honesty.

b) Information in any report and details of any properties provided by THS are prepared in good faith and are solely for the guidance of the employee, the client company, the intending purchaser or tenant.

c) Details of properties and reports provided by THS do not form part of a contract relating to the sale or letting of a property or any other service.

d) All purchasers/tenants must satisfy themselves as to the correctness and accuracy of any details provided by THS, by inspection or otherwise, and not rely on them as statements of facts.

e) No person and/or agent in the employ of THS has the authority to offer, make or give any warranty whatsoever in relation to any property and/or service and no such warranty is given or implied.

f) THS recommends all prospective purchasers to employ the services of solicitors, surveyors and other specialists to ensure that the property is sound and is without onerous restrictions, defects and covenants, before entering into any agreement or commitment to purchase.

g) THS are informed laypersons but not members of the legal profession, As such:

a) THS recommends that clients and seeks fully independent legal advice on any matters relating to the property purchase/rental in question.

b) All legal documents (for example tenancy agreements) must be read and obligations fully understood by the person/s signing them

c) THS cannot accept any responsibility for loss suffered due to the signing of agreements or documents.

d) Although we may use our best efforts to guard against any loss to you through failures of our recommended suppliers to perform in accordance with their commitments, THS cannot accept any responsibility for failure on their part.

e) THS recommends using independent specialist valuers before agreeing to the sale or donation to charity of items on behalf of the client. If THS sells items on behalf of the client, unless agreed otherwise, the charge is 50% of the sale price.

h) THS will make as many of the necessary enquiries regarding any of our services as we are able to do subject to restrictions imposed by Data Protection Act 1998.

i) If we have agreed to store or archive any materials for you, we cannot be held liable for loss, theft or damage to such materials.

8. Data Protection

a) You acknowledge that in performing the Services it may be necessary to pass on your personal details to third parties and in entering into this Contract You are consenting for us to do so. Where you do not wish us to disclose any personal details you must inform us in writing.

b) Notwithstanding clause 8.1 above, we shall use your personal data for the purposes of performing the Services and in accordance with GDPR 2018. You have a right to request a copy of the personal data that we hold about you and to correct any inaccuracies in your information. We may charge you a maximum of £10.00 for fulfillment of such a request under this clause 8.2.

c) We will not use your data for any purpose except that we have been contracted to perform.

d)We reserve the right to retain data in connection with the supply of any future services that you may require and you agree to this.

9. Our liabilities

a) You agree that we cannot (and do not) give you any warranties, indemnities or be held liable for any loss of profit, special, indirect or consequential loss or damage.

b) THS do not accept any liability whatsoever for any defects, restrictions, covenants or any other factors, which may affect the suitability of the property, being purchased or rented.

c) THS do not accept any liability whatsoever for the work undertaken by contractors at the recommendation of the client or THS.

d) Our entire liability to you shall be capped at the amount of the fees you have paid to us for the specific project in question

10. Disputes

THS is a member of The Property Redress Scheme www.theprs.co.uk. If a dispute arises between the client and THS, which cannot be resolved between the two parties, The Property Redress Scheme will be invited to mediate.

11. Termination of the Agreement

Our obligations to you will naturally end once all agreed work has been completed and paid for. However, in certain circumstances either you or we may terminate our agreement if the other party:

a) has committed any serious breach of this contract and has not remedied that breach within 14 days of receiving notice from the terminating party; or

b) fails to pay any sum due to the other party within 14 days of receipt of an invoice; or

c) becomes insolvent or bankrupt, cannot pay its debts, ceases trading or otherwise appears to be in serious financial difficulties.

d) Pursuant to paragraph 1(d)